Microsoft outlook updating cached messages
The new contents such as emails, contacts, calendar items, tasks, notes and others are not updated and not downloaded even though user manually select “update folder” in order to pull the new data.
But user can login to OWA (Outlook Web Access) or to continue to access the missing email messages, appointments, contacts, tasks, journal entries, notes, posted items, and documents.
If your Internet connection is working, try reconnecting to the mail server.
Here's how: button has a plain background: Still no luck?
Microsoft Office can go into "Work Offline" mode when it is disconnected from the internet abruptly.
hen using Microsoft Outlook client to access Exchange mailboxes and Inbox, the Outlook does not actually update the all mailboxes and Inbox folder.
If you can use that email account with a website, such as Outlook.com, see whether you can receive and send new mail using that site.
If you can’t, call your technical support or your email service provider for help.
The problem is likely to be caused by corrupted OST files, and various other reasons.
Try one of the following suggestions to fix the issue.